Your satisfaction is guaranteed. Try any of our products for 10 days and if you are not completely delighted, simply return your purchase for a full refund or exchange. To return a Bible to the publisher mail to Kirkbride Bible Company, 1117 Deloss Street, Indianapolis, IN 46203. They also ask that you send it either UPS because they track and have insurance or USPS Media Mail Insured. Personalized Bibles (a Bible engraved with your name) are non-returnable. We guarantee all Thompson Chain-Reference Bibles against manufacturing defects. Any defective product will be exchanged for a replacement.